Support Services
Have you ever noticed that machines or systems only break down when you need them the most? That's why we make house calls!
At Rockport Technology Group, we believe in a personal touch in this very technical world. Our installations and ongoing support are highly personalized and custom tailored to your specific needs. From the time we configure and install your IT systems, through every step of the support process, we will be there for you.
Whether you're looking for on-site attention, or taking advantage of our Virtual House Calls, we will help you design a support system that fits your budget because we realize the cost of neglect is prohibitive.
Based on your needs, we will help you decide whether an hourly rate program is right for you, or if a monthly or annual support contract will do the trick. In fact, together we may decide a blend of services, or an entirely new concept, is the right choice.
Key Support Features
- Virtual House Calls
Our on-line customer support application is a revolution! Via a very secure authentication process our expert consultants are able to remotely diagnose and fix most desktop issues within minutes. - On-Site Support
- Hourly Support Options
- Monthly or Annual Support Contracts
- Custom Solutions
- Guaranteed Response Times
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